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    Do you need help or information about one of our products or brands?

    Our team is here to help you, our customer service is open from Monday to Friday, between 9am and 6pm.

    Contact us on the chat, by clicking on the following link: Our Live Chat.

    If we are not connected, send us an e-mail, on customercare@klow.co, we will answer you within 24 hours during the week, and 72 hours maximum on weekends.

    You can also contact us by filling out the following form.

    You can also consult our Frequently Asked Questions page, where you will find a list of useful information.

    For any other information request:

    General questions & partnership marketplace:
    info@klow.co Partnership request influencers & marketing: press@klow.co Press
    request: press@klow.co

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    Terms & Delivery Times

     INFO COVID-19 

    Free shipping - 30 days to try

    Items shipped by Klow will be delivered with a longer delivery time than usual. 

    MARKETPLACE

    Due to the exceptional situation, some of our brands are forced to close the doors of their warehouses and suspend deliveries.

    Rest assured, your items will be delivered free of charge at the end of containment.

    The brands concerned are :

    Olly

    Le Petit Faon


    Maison Alfa

    CANO (2 weeks for its deliveries) 

    Other brands, as well as products shipped by Klow, will be delivered with a longer delivery time than usual. 

     

    SHIPPING COUNTRY

    France, Belgium, Netherlands, United Kingdom, Germany, Spain, Switzerland, Andorra, Greece, Malta, Luxembourg, Austria, Czech Republic, Lithuania, Poland, Romania, Ireland, Denmark, Sweden, Finland, Hungary, Monaco, Norway, United States (40€ delivery on request)

     

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