Return, exchange & refund

💡 You have 14 days to return your products from the date of their receipts. 
To make a return, it's very simple, just fill in our form via this link: I wish to return my article. You can then select the clothes & accessories you wish to return and make your choice: exchange, refund or credit in Klow card.
     
    ✅ For France, our team will provide you with a pre-paid postage label within 48h (to 72h on weekends). 
    For the other countries of Europe, we will indicate you the address of franking where to return us your articles. You will be able to deposit your parcel at the Post Office in all simplicity.
       
      💌 EXCHANGES OR CREDIT NOTES: 
      If you wish to exchange or refund your order, the return AND reshipment costs are 100% free, regardless of your country of delivery. Our team will explain the procedure and guide you step by step. 

        💵 REFUND: 
        France & Belgium: In case of a refund request, you will be refunded 100% of your order, including shipping costs. However, the return shipping costs will be at your charge and deducted from your refund (6€ from France & Belgium). Other countries: delivery and return costs are at your charge.
          👩🏽💻 Any doubt?
          Our customer service is there to guide you
          Our customer service is available on chat and e-mail from Monday to Friday from 9am to 6pm.
           
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