Returns & Refunds


If you’re looking to return or exchange your order for whatever reason, you're at the right place! 

We offer *free returns & free exchanges within 14 days of receiving your order.

You can return your item for an exchange, a store credit (in form of a gift card) or a refund. 

*If you have benefitted from a free shipping, we unfortunately cannot offer you the return and it will be deducted from your refund (France 5€ / Europe & UK 10€)
*If you reside in the USA or DROM, you'll need to take care of your return. Please send us an email at and we will send you all the instructions.

How to initiate a Return or Exchange ?

  1. Fill out the Return/Exchange form – Click on the button below to access it.
2. We will then send you the return label within 72 hours.
3. Send all items back using the label provided. 


    To be eligible for a return/exchange:

    • Your items must be returned unworn, unwashed, in their original condition and with all tags still on.
    • Make sure you send back the items within the 14 day return window expires.
    • For sanitary reasons, swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
    • Free Return: the first return are on us, but please note if you've already benefit from a free return in the case of an exchange, the second one will be at your charge (we're a small company and we need to keep things on track). 
    If you've any doubt about a product, please contact us on or chat with us! 
    Non-returnable items:


    • Gift cards
    • Hosiery, Underwear & Socks
    • Beauty Products 
    • Pre-order (made to order) articles
    • OMYBAG articles


    At Klow we offer a free first exchange:  

    • If you want your article in a different size or color
    • Available if you reside in the European countries (excluding DROM)

    If you have any doubt please contact us at or via the chat.

    Damaged/Incorrect item

    If you have received a damaged, defect or incorrect item please immediately contact us at with your order number and a photo of the damage, or incorrect item you received. We will make sure to get in touch with you as quickly as possible.



    Once your return has been received by the warehouse team and is aligned with our return conditions, we will make sure to refund you as quickly as possible via the original payment method. You will receive a refund confirmation e-mail from us as soon as we issue your refund.

    If you paid with a giftcard, we will refund you in form of a giftcard.

    Please note that we refund the returned items excluding the original cost of shipping and it can take up to 14 working days to be processed.

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