Terms & Conditions


This website is operated by Klow. Throughout the site, the terms “we”, “us” and “our” refer to Klow. Klow offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Partnership with Brut

Brut. est partenaire de Klow pour la production d'une vidéo produite et diffusée par le média Brut. sur Facebook et Instagram présentant la marque Klow. Dans le cadre de ce partenariat rémunéré, Brut. propose aux visiteurs du site de Klow de rejoindre la communauté de Brut. Les emails récoltés via cet optin et ce sur une durée de 3 semaines par Klow à compter de la date de diffusion seront envoyés à Brut. Ces emails seront utilisés par Brut. pour informer les personnes concernées de projets et d'initiatives comme ceux de Klow.

Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

General conditions


The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You), the trader Klow (hereafter referred to as We) belonging to the company Heroes Record LDA with a capital of 32,000 Euros, whose headquarters is situated at Rua Primeiro do Maio, 103 Impact Hub, Lisboa (1300-472) and registered on the register of companies and commerce in Lisbon.


When placing the order, the customer has read the terms and conditions (with attention to conditions about price, name, quantity, color, particularities of products, and cost of services) and accepts them completely.


Prices are indicated in euros. The payment currency is the euro.
Klow reserves the right to modify its prices at any time but will apply the pricing at the time of the order’s validation, under the condition of the product’s availability at the time of purchase.

Order success

Your order is confirmed upon receipt of the confirmation email. The sale will be effective once the order is confirmed by Klow.

This confirmation is completed upon sending the email of the shipping process (maximum of 4 working days).
Klow reserves the right not to confirm an order for any reason subject to the availability of the item ordered, unpredictable problems concerning the delivery, issues concerning a previous order or an incomplete or abnormal payment.
In this case, Klow will inform the customer within a maximum delay of 5 working days once the order is registered. Either a refund will be made or additional information concerning the payment will be requested.
In the case of one of the products is unavailable, the rest of the available products from the order will be dispatched.


Environmental impact

* Our Express Shipping is more expensive because it uses more carbon to deliver products with this method. Regarding our brand values, we decided to reduce this amount.

Compared to a traditional shop, the online shop rejected 100% less carbon.

We are seeking the best solutions to reduce our carbon footprint as a company but also for you, as a client.
For this reason, we have been selected transport companies that engage in reducing their environmental impact.
They are neutral in carbon rejection by engaging in emission reduction project and in carbon credits.
In France, Colissimo is neutral in carbon, thanks to the carbon compensation of their emissions.
Relais Colis permits to collect your order at a specific location and reduce the carbon footprint caused by the transport door-to-door.
For Europe, UPS (option to choose), FedEx, DHL, DPD, and Chronospot are neutral in carbon.
We advise our clients to use Standard delivery, more sustainable than express delivery.



In order to offer you an ethical and responsible experience, from your order to the reception of your package, we use only eco-friendly materials.
Your package is customized according to the size of your items to minimize waste and reduce used space during transport. When possible, we use Kraft Envelopes
Our packaging is highly made of recycled materials. Don't forget to recycle or reuse it.

Applicable law

These terms and conditions comply with European law.

For any questions or additional information concerning our Terms and Conditions, please email us on the following address: info@klow.co

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Marketplace conditions

What is Klow Marketplace?

Klow is an online platform that supports the growth of sustainable fashion behavior, we want to promote a safer, greener and more eco-conscious textile industry. As an online platform, we work as a retailer and a marketplace where we support the growth of young designers, small sustainable brands and emerging talents in the sustainable fashion scene.

We select the best brands that meet aesthetics and ethics. Klow Marketplace allows us to offer you a larger product range, style, and brands that support ethical behaviors and use ecological materials.

At Klow, we select our brands in accordance with our values in any case (retail or marketplace). To enter a product on our website, we make sure all the brands follow the same basic rules: ecological materials and ethical work conditions in the entire supply chain.

Our DNA is to bring sustainability as a standard in the textile industry. All the marketplace brands are selected in the exact same way we do for our retail brands, we make sure they have the right certifications and labels. Before entering a new brand on our platform, our team makes an audit. All of them are engaged in sustainability and sign our sustainability agreements.

In the condition of the marketplace, Klow is the platform show-casing products from a partner, organizing the sales for our customers.

The only difference is that our marketplace partners will be the ones in charge of your product delivery.

To know if a product is sent by Klow warehouse or directly by the brand, please find the specific information on each product page.
For more information, please refer to the Shipping section or contact us at customercare@klow.co 

Availability and Stock Management

The product availability is displayed in real time and for each product. 

However, it can happen that a product is unavailable in the brands' stock and despite our efforts. In case of unavailability of a product after payment of the order, you will be informed by e-mail of the cancellation for your order. After the reception of your cancellation mail, we will refund you the amount of your unavailable item(s) within the (14) fourteen days. 

The refund will be made to the same payment method used during the purchase. 


The items not sent by Klow are specified in the section “Delivery” of each product. These products will be directly sent to you by the brand, following our principles and values.

In case a product does not satisfy you, contact us at customercare@klow.co and our customer service team will inform you of the procedure to follow.

The products of the marketplace partners are directly delivered by them or their carriers without the intervention of Klow.
The product is delivered by the brand to the address you have indicated when placing the order.

The client is responsible for the accuracy of the information communicated to us, such as the delivery address and the personal information for each delivery. Please make sure, to write all the important information such as door codes or any information that might be relevant to ensure your product arrives on time at your delivery address.

Klow and the marketplace partners cannot be held responsible in case of impossibility to deliver the parcel due to incomplete or wrong delivery address entered by the client.

In case of missing information, the client is in charge of contacting the carrier on time, to give them the correct and complementary information to make sure the parcel can be delivered. If you need any help in the procedure, please contact our customer service team at customercare@klow.co they will make sure to give you all the information and contact numbers to help you manage the situation. 

Conditions & Term applicable

The marketplace brands are following and accepting the sales conditions of Klow, such as pricing; delivery fees, time & terms; return & refund conditions; or any commercial guarantees that Klow offers on its website.

For the marketplace, the client has (14) fourteen days to return a product in case of non-satisfaction. The client can ask for a total refund or an exchange. For any enquiries, please contact: customercare@klow.co

The client benefits, from Klow and the marketplace partners, a right of withdrawal as well as legal guarantees of conformity, defective products, and hidden defects, as prescribed by the law of consumption.

In any case, the terms & conditions of Klow are applicable to all the products that are sold on our website.

Your privacy

We know your personal information is important to you, so it is important to us. 

Both Klow and sellers process members’ personal information (for example, buyers’ name, email address and shipping address) and are therefore considered separate and independent data controllers of buyers’ personal information under the EU law. That means that each party is responsible for the personal information it processes in providing the services.


Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the service and prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or services

p>Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-party links

Certain content, products, and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of warranties, limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Klow SlowFashion, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Klow SlowFashion and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Travessa Sao Jose 21 LISBOA Lisboa PT 1200-416.

Changes to terms of services

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact information

Questions about the Terms of Service should be sent to us at info@klow.co